Returns & Delivery
Our team works diligently to process and ship your order as quickly as possible. The estimated delivery time for your purchase will depend on your location and the shipping method chosen at checkout. On average, you can expect your order to arrive within 5-7 business days
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receiving it. Please ensure that the item is in its original condition, unworn, and with all tags and packaging intact. To initiate a return, please contact our customer support team with your order details.
For hygiene reasons, we are unable to accept returns on earrings. Additionally, custom-made or personalized items cannot be returned unless they are defective or damaged upon arrival.
Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. If everything is in order, we will process your refund within 5-7 business days. Please note that the refund will be issued to the original payment method used during the purchase.
Returna & Exchange
Yes, we understand that sometimes you may need to exchange an item for a different size or color. To initiate an exchange, please contact our customer support team with your order details. We will guide you through the process and assist you in finding the perfect replacement.
If you have any further questions or need assistance with shipping, delivery, returns, refunds, or exchanges, please don't hesitate to reach out to our friendly customer support team. We are here to ensure your shopping experience with Luxeshine is nothing short of exceptional.